ARCHIVED: When setting up Microsoft Outlook 97 to use with an Exchange server, why is the Exchange Server service not available?

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When you install Outlook from the Office 97 CD without installing the Exchange Server support, you will see a message stating that the Exchange Server service is not available. To install Exchange Server support after an Office 97 installation, follow these directions:

  1. If you are running Windows NT, log in as an administrator, and then close all Office 97 applications, including the Office Toolbar.
  2. Insert the Office 97 CD-ROM. If Setup does not start automatically, open Windows Explorer. Select the CD-ROM drive, and double-click Setup.
  3. When you get to the Office 97 Setup screen that allows you to choose the various installation options, click Add/Remove, and then select Microsoft Outlook.
  4. Click Change Option. Select the checkbox for Exchange Server Support, and then click OK.
  5. Click Continue. Allow the Setup program to run to completion, following the instructions on the screen, and then start Outlook.
  6. After Outlook is open, from the Tools menu, select Services..., and then click Add....
  7. Confirm that Microsoft Exchange Server service is available. Then highlight Microsoft Exchange Server, and click OK twice.

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Last modified on 2021-09-07 17:11:26.